Our Commitment to Player Safety

MGBS operates under strict responsible gaming policies in compliance with Belgian and Asian gaming regulations. We implement multiple layers of player protection and provide tools to help our customers maintain control over their gaming activities.

Our Responsible Gaming Principles

We are guided by these core principles to ensure a safe and responsible gaming environment for all our players.

Player Protection

Implementing robust age verification systems and identity checks to prevent underage gambling and protect vulnerable players.

Fairness & Transparency

Ensuring all games are fair, transparent, and independently tested. Providing clear information about odds and game rules.

Player Tools

Offering practical tools for players to set deposit limits, time limits, take breaks, or self-exclude from gaming activities.

Education & Awareness

Providing information about responsible gaming, recognizing problematic behavior, and promoting healthy gaming habits.

Support & Intervention

Offering support resources and facilitating access to professional help for those experiencing gambling-related difficulties.

Privacy & Data Security

Protecting player data and ensuring privacy while using responsible gaming tools and support services.

Player Protection Tools

Take control of your gaming experience with our suite of player protection tools. These features are available to all MGBS account holders.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your gaming account.

Time Limits

Control your playing time with session reminders and maximum daily time limits.

Take a Break

Temporarily suspend your account for 24 hours, 7 days, or 30 days to take a controlled break.

Self-Assessment Quiz

Take a moment to reflect on your gaming habits. This brief assessment can help you understand if your gaming is within healthy limits.

1. Have you ever spent more money or time on gaming than you intended?

Never
Sometimes
Often
Always

2. Have you ever felt guilty about your gaming or what happens when you game?

Never
Sometimes
Often
Always

3. Have you ever tried to stop, cut down, or control your gaming?

Never
Sometimes
Often
Always

4. Do you game as a way of escaping from problems or relieving feelings of helplessness, guilt, anxiety, or depression?

Never
Sometimes
Often
Always

5. Have you ever lied to family members, therapists, or others to conceal the extent of your gaming?

Never
Sometimes
Often
Always

Recognizing Problem Gambling

Being aware of the warning signs can help you identify if gaming is becoming a problem for you or someone you care about.

Financial Warning Signs

  • Spending more money on gaming than you can afford
  • Borrowing money to fund gaming activities
  • Selling possessions to get money for gaming
  • Chasing losses by increasing bets
  • Hiding gaming expenses from family

Time Management Signs

  • Spending increasing amounts of time gaming
  • Being late or absent from work due to gaming
  • Neglecting family, social, or work commitments
  • Difficulty controlling, stopping, or reducing gaming
  • Preoccupation with gaming activities

Emotional & Behavioral Signs

  • Feeling restless or irritable when not gaming
  • Using gaming to escape problems or negative feelings
  • Lying to conceal the extent of gaming involvement
  • Gaming to relieve feelings of guilt or anxiety
  • Continued gaming despite negative consequences

If you recognize several of these signs in yourself or someone you know, it may be time to seek help.

Find Help Now

Strict Age Verification

MGBS maintains a strict 18+ policy for all lottery participation. We employ multiple verification methods including document checks, database verification, and ongoing monitoring to prevent underage gambling.

If you suspect someone is gaming underage, please report it immediately to our security team

Helplines & Support Services

If you or someone you know is experiencing problems with gambling, these organizations provide confidential support and assistance.

Belgium

Tele-Onthaal

Confidential listening and support service

Available 24/7 • Free call

Visit Website
Singapore

National Council on Problem Gambling

National helpline for problem gambling

Available 24/7 • Multiple languages

Visit Website
Japan

Gambling Addiction Prevention Center

Support for gambling addiction issues

Mon-Fri 10:00-18:00 JST

Visit Website
International

Gamblers Anonymous

International fellowship for problem gamblers

International meetings • 12-step program

Visit Website

Remember: Seeking help is a sign of strength, not weakness.

Our Ongoing Commitment

MGBS is committed to continuously improving our responsible gaming measures through research, training, and collaboration with responsible gaming organizations worldwide.

Contact Our Support Team Learn About Safe Gaming